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Contact

All email is answered within 48 hours during the business week. Gems Unique is committed to providing the highest level of customer service. For more information, please contact us at 800. 485-1725 or email us. All email is answered within 48 hours during the business week.

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Have a Question?
Contact us!

Welcome to the Have A Question? page of gemsunique.com. This page is designed to provide you with the information you need to get in touch with us and get the answers to any questions you may have. We are always here to help and provide assistance to our customers and visitors.

Whether you need help with orders, shipping, or returns, or have general questions, we are here for you. On this page, you can find our contact information, including our phone number and email address. Additionally, we have provided a convenient contact form for you to fill out and submit. We look forward to hearing from you and helping you in any way we can. Thank you for visiting our website!

Email Us

custommade@gemsunique.com
help@gemsunique.com

Address

1902 Wright Pl Ste 200,
Carlsbad CA 92008

Call Us

+1 (800)-485-1725
+1 (562)-365-9743

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Popular Questions

If you have any questions at all that we do not cover below please get in touch via our contact page.

We can design and create almost anything but sometimes we’ll offer suggestions on how to ensure your ring stands the test of time. Likewise, our production team may have specific requirements which we’ll discuss with you. Just let us know your ideas and we can create your complimentary design within a few days.

The design stage takes place in Carlsbad CA. with our very talented consultants who create 3D images and sketches of designs.

Once ready to be custom-made, the design is 3D (wax or resin) printed and then cast into its chosen metal. Here in our shop in Carlsbad Ca 

Once you’re ready, you can browse our site for inspiration and then schedule a consultation or submit an inquiry here.

You’ll then be asked to share a little more about your ideas and requirements. You’ll be assigned a personal design consultant who will review your inquiry and get in touch.

Customers with a shipping address in the state of California or in our showroom may be charged sales tax at checkout.

At present, we aren’t required to collect sales tax when delivering to any other state.

We offer customers the opportunity to return their product within 30 days of their order being delivered.

Should you decide to return your item, we’ll issue you a refund, unless you have been notified otherwise by your consultant prior to your purchase.

For a full refund, all we ask is that the ring is returned no later than 30 days after the delivery date, in its unworn and original condition without any damage, and with all accompanying documents and materials.

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