Refund and Returns Policy
Last updated: February 05, 2023
Thank you for shopping at Gems Unique.
We stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you’re not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to G n W Designs Inc, 1902 Wright Pl., Ste 200 Carlsbad CA 92008.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Gems Unique, accessible from https://gemsunique.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order cancelation rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
Definitions
For the purposes of this Return and Refund Policy:
The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By phone number: (800) 485-1725
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
- The Goods were not used or damaged
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods that is, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address
G n W Design Inc
1902 Wright Pl., Ste 200
Carlsbad CA 92008
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By phone number: (800) 485-1725
refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].