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Help & FAQs

Help

Resetting a round cut diamond into a prong setting will cost you between $20 and $150 depending on the carat weight of the stone. A fancy cut that is in a prong setting will cost you between $25 and $180. Please contact us for multiple stones and a small stone setting charge. Our production team like to verify that the selected gemstone is appropriate for the mounting, and to determine if any other parts or materials are necessary If you are sending us the stone.
Engraving is available for select items up to 15 characters including symbols. If there is a particular item you would like engraved but the option is not available on the website, you can still ask for it. Please contact us by phone or email. Engravings are $15.00 charge. Please note that all personalized (engraved) items are non-refundable or non-exchangeable.
CAD "renderings" generated from the CAD file are quite realistic, but there are important subtle differences between these images and what you will see when the piece is finished. The primary difference is that renderings are must sharper that includes extra metal that will necessarily be removed in the finishing and polishing steps. Therefore prongs look longer, edges sharper and the piece is overall a bit bulkier than it will be when finished.
All G n W Designs come with a 30-day money-back guarantee minus shipping or special handling charges. Due to the high costs of casting and refining platinum, there is a recycling charge of $200 or 20% of value, whichever is higher, on any platinum return. Additionally, we will clean and re-polish your ring for life at no charge; you just pay for return shipping. This warranty is highly unusual for custom-made jewelry and is generously offered because we consistently exceed our customer's expectations and rarely receive returns. When we do, we happily honor this warranty.
GNW Designs stands behind all products purchased here gemsuniuqe.com. Under this warranty, GnW Designs guarantees that your product will be free of defects in materials and workmanship. GnW Designs warranty will cover any repairs necessary as a result of normal wear and tear.
 
Most,but not all, items in our catalogue are available in Rose Gold. We offer selections in both 14K and 18K rose gold, depending on the model. Prices may to be a bit higher for specialty manufacturing, and turn around times tend to be one to three weeks longer. As a special order item, rose gold products are not returnable. If you are interested in ordering one of our designs in Rose Gold please contact us for a quote, availability and expected delivery times.
 
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, gemsunique.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

Custom Designs

If you are interested in creating a custom piece of jewelry, please visit
Your piece can include any metal that has available such as white gold, yellow gold, Sterling silver.
Yes! You aren't limited to traditional diamonds in your custom piece! Popular gemstones include morganite, topaz, pink or white sapphire, garnet, and others. For more details, ask about gemstones (and/or diamonds) during your Custom Design appointment. Book an appointment, please contact infor@gemsunique.com.
Custom jewelry usually takes about three to eight weeks. The design process will fluctuate depending on how intricate the design is and the changes necessary to get the piece just right.

Payment information

We gladly accept Visa, MasterCard and American Express, Paypal, Amazon checkout. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, gemsunique.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.
We use your info to fulfill your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and Returns

Our return policy is; You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy.
Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.
You can contact our customer support team by providing an email or phone. In case, it’s not convenient to talk, you can come to our customer support team to make your request.